passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do? Santam Operations, Commercial Contact Centre has a permanent opportunity available for a Team The Team Manager will manage a team of contact centre consultants. Ensuring that the team reaches target(s) service productivity and performance in the contact centre through the achievement of agreed quality assessment
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
customers are assisted remotely via video calls, voice calls, emails, and text messages. Product Experts Weights and Objectives Sales Take all inbound sales calls and process sales where appropriate. Upsell additional minimise returns. Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first the products working over either voice or video call, live chat, email or text message. Obtain and note our customers the best care by making appropriate call transfers. Ensure that the majority of Lexie users
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
Handle customer service calls within the banking sector . Ensure all outbound calls are conducted in a professional
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking dealerships workflow and schedule between departments. Call customer to advise them about service changes or the Estimate goes to client via email and phone call, go ahead is received within one hour of booking dealerships workflow and schedule between departments. Call customer to advise them about service changes or
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
Manage large amounts of incoming calls/emails and face to face interaction with consumers. Handle consumer
possible. You will be required to take service calls, communicate these to technicians, keep cleints depending on the workload. Attend to customer telephonic call or emails by understanding the problem, basic troubleshooting