Call Centre Quality Coach Jobs in South Africa - Page 4
Service Desk Team Leader Cape Town NEW
Believe Resourcing Pty Ltd
Cape Town Region
R200K - 250K CTC per Annum to a team of service desk analysts; Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions; Identify and deliver training and development customer equivalents; Responsible for the upkeep and quality of the knowledge base for the team; Ensure customer maintaining high levels of customer service; Set high-quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods; Quality Assurance of Incident Management by spot checking
share this job on whatsappService Consultant Sandton
Rainmaker Acquisiton CcSandton
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
Laureate Service Consultant - Sandton
Rainmaker Acquisiton CcSandton
complaints and action taken • Adhere to contact centre schedules and protocols • Provide first time client • You must have a minimum of 2 years in the call centre and administration industry • You must have experience
Inbound Supervisor - Ho
Keith Ho BetxchangeSouth Africa
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
Inbound Supervisor Wynberg
Keith Ho BetxchangeSouth Africa
and quantitative targets. Anticipate and handle call escalations when necessary. Devise strategies to Maintain comprehensive call logs and reports. Keep records of all conversations in the call center database Measurement: Measure performance using key metrics such as call abandonment and waiting times. Ensure adherence Qualifications and Skills: Proven experience in a call center or customer service role. Preferable Strong motivate a team to achieve targets. Proficient in using call center software and related technologies. Problem-solving
Service Advisor Kempton Park
Gp ConsultKempton Park
the Estimate goes to client via email and phone call, go ahead is received within one hour of booking dealerships workflow and schedule between departments. Call customer to advise them about service changes or the Estimate goes to client via email and phone call, go ahead is received within one hour of booking dealerships workflow and schedule between departments. Call customer to advise them about service changes or
Client Relationship Manager Market Related
Zeal HrSouth Africa
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
Client Relationship Manager Wellington / Paarl
Zeal HrSouth Africa
effectively to achieve their desired outcomes Client Coaching: building trust and rapport, clarifying goals
Technical Advisor / Rep
Futurelink Global RecruitmentPort Elizabeth
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
Technical Rep Pretoria
Futurelink Global RecruitmentPretoria
component usages, and invoicing. Facilitate on-the-job coaching for branch staff, sharing technical expertise
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