a suitably qualified and experienced internal customer service representative to join their team in Pinetown for the following: Delivering sales in line with customer budgets and forecasts – OTIF defective free delivery as well as managing the recollect and supply of customer IBC packaging requirements. Must have a relevant Salesforce. At least 4 years' experience in an internal/customer service role is required. Packaging expereince
Our client is seeking an Arabic Customer Service Host to join their team , the right candidate will be be responsible for customer queries, email and online chats in Arabic Language. Duties include, but not not limited to: Responding to customer queries by telephone, email and online chats in Arabic Language pertinent information into relevant databases Customer relationship building & management Problem shift Handling and taking full responsibility for customer related queries Performing extra tasks given by
valued customers. They are committed to delivering exceptional customer service and ensuring customer satisfaction satisfaction at all times. They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath Overview: As a Customer Service Agent, you will be responsible for interacting with customers to provide any customer complaints. The ideal candidate will have excellent communication skills, a customer-centric environment. Key Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely
remote care to hearX USA customers. They maintain high customer satisfaction and ensure customers are assisted assisted remotely via video calls, voice calls, emails, and text messages. Product Experts ensure that that prospective customer callers are assisted with the information they require/desire and process the the sales on the new customer's behalf. They also ensure that customers' devices are operational and that that the customers understand how to use and maintain their hearing aids. Key Performance Areas, Weights
support and remote care to the company's USA customers. • They maintain high customer satisfaction and and ensure customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Product Experts ensure that prospective customer callers are assisted with the information they require/desire process the sales on the new customer's behalf. • They also ensure that customers' devices are operational operational and that the customers understand how to use and maintain their hearing aids. REQUIREMENTS Minimum
support and remote care to the company's USA customers. • They maintain high customer satisfaction and and ensure customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Product Experts ensure that prospective customer callers are assisted with the information they require/desire process the sales on the new customer's behalf. • They also ensure that customers' devices are operational operational and that the customers understand how to use and maintain their hearing aids. REQUIREMENTS Minimum
on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection offering different retention tools to keep our customers on board. Tracker requires the services of Retention Ensure that electronic requests received within the Customer Service Department are handled efficiently and incoming calls within the SLA. Action e-mail requests received from internal and external customers. Resolving Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
on all cancellation calls/e-mails received, with the focus on retaining the customer by means of objection offering different retention tools to keep our customers on board. Tracker requires the services of Retention Ensure that electronic requests received within the Customer Service Department are handled efficiently and incoming calls within the SLA. Action e-mail requests received from internal and external customers. Resolving Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
upcoming auctions and stock to buyers Mange VIP customer requests and ensure resolution Engage with buyers Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility Suite, Twitter, Instagram Strong knowledge of customer services principles and practices Advanced written
upcoming auctions and stock to buyers Mange VIP customer requests and ensure resolution Engage with buyers Oversee Customer Care team responsible for over 8000 incoming calls monthly Oversee Customer Care team responsibility Suite, Twitter, Instagram Strong knowledge of customer services principles and practices Advanced written