external parties (DD/IFA) when the need arises Assist with monthly close off co-ordination (which may may require after hours and weekend work) Assist with service recovery and client apologies, also help
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact assigned CRM tasks for support calls customers. • Assist with outbound calling tasks as and when required/requested
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high first contact assigned CRM tasks for support calls customers. • Assist with outbound calling tasks as and when required/requested
customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails Experts ensure that prospective customer callers are assisted with the information they require/desire and process Customer Support Answer any inbound calls and assist as far as possible. Maintain a high first contact assigned CRM tasks for support calls to customers. Assist with outbound calling tasks as and when required/requested
logistics, managing purchases, and providing assistance with member engagements and activations. The including purchases and other arrangements.
with professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service
with professionalism and empathy. Problem Solving: Assist customers by resolving issues and providing product/service
processing requirements as per client requirements. Assisting with any other duties that may be reasonably expected
processing requirements as per client requirements. Assisting with any other duties that may be reasonably expected
after-hour requirements from clients and operators. Assist with keeping relevant certification files up to after-hour requirements from clients and operators. Assist with keeping relevant certification files up to