when they end the call EDUCATIONAL REQUIREMENTS: Grade 12 A relevant Bachelor's Degree or Short Course completion
as and when required. EDUCATIONAL REQUIREMENTS: Grade 12 National Diploma or Degree in Sales, Marketing
Computer literacy · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000
improvements accordingly. Key Performance Areas 1. People Management (30%) 2. Customer Liaison Management & Compliance (10%) KEY PERFORMANCE INDICATORS PEOPLE MANAGEMENT (35%) • Build & maintain a solid of absence and adherence to scheduled shifts. (People Management) • Manage backorders on a continual that the team meets productivity targets daily. (People) • Provide input to weekly & monthly reports skills. • Flexibility. • Planning and organising. • People Management. • Relationship Building. • Team Player
telephone etiquette • Good listening skills • Good people skills • Attentive to detail and passionate about
collection agency. Matric/ NQF LEVEL 4 Preferably 6-12 months USA call centre experience. For 1 st party
Interacting with People • Valuing Individuals • Understanding People • Convincing People • Articulating
Interacting with People • Valuing Individuals • Understanding People • Convincing People • Articulating
Previous supervisory experience; A real passion for people management and development in a large team; A passion service level management and experience; Previous people management experience; Driven, motivational, professional
training First class technology A great culture with people who do great things every day Matric or equivalent