and training to improve agent performance, and managing escalated customer inquiries. The ideal candidate nsibilities:
Requirements:<
incoming calls and respond to customer's emails. Management and resolve customer complaints. Identify and
Duties and responsibilities
Manage a portfolio of existing clients and accounts
incoming calls and respond to customer's emails. Management and resolve customer complaints. Identify and
plan details on the system
the specifics of the project requirements
Strong attention to quality control and time management
- Effective persuasion and negotiation abilities
fraudulent
well under pressure;
underwriting and regional criteria requirements