Cape
Duties: They take calls, react to emails, greet potential customers, handle
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
inspection sheets to compare to. Fibre in the centre's (documents/arranging access/surveys/mailing) Email
experience in a customer service agent/ contact centre agent role Evidence of sufficient experience to
and evolve the FIRST brand? Provide exceptional customer service. Provide accurate and timeous information customers (quality, accuracy, attitude etc), providing coaching & counselling as required. The correct individual performance. Subsidised company uniform. Training and development
sheets to compare to.
environment, they foster creativity and initiative, providing opportunities to make a tangible impact. Join innovation and drives results. A bout the Role: Provide leadership, guidance and support to a team of service high levels of customer service. Endeavour to provide all customers with the best level of customer service SLAs, OLAs and KPI targets. Responsibilities: Provide leadership, guidance and support to a team of service 121s and coaching sessions; Identify and deliver training and development needs in line with company procedures;
company and client SOP's are followed; Ensure training takes place as and when required; After hour visits minimum three years; First aid and fire-fighting training (advantageous); The ability to communicate and
company and client SOP's are followed; Ensure training takes place as and when required; After hour visits minimum three years; First aid and fire-fighting training (advantageous); The ability to communicate and
service managers is extensive, including hiring, training and performance management . They also develop