quality, ensuring prompt resolution and minimal wait times for customers. ✅ 24/7 Support: Whether it's day meeting performance metrics, including call handling time, first-call resolution rate, and customer satisfaction
essential
- Strong attention to quality control and time management
- Effective persuasion and negotiation
anaging the expectation on expected turnaround times for already submitted requests
people
Education and experience
action on assigned cases. Monitor Average Handling Time to meet established standards. Adhere to assigned