Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Head Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Leading Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing Head Of Operations Map and continuously review call centre and operational processes to identify untapped Qualification Min 10 years in- and outbound call centre sales, customer service and staff management
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town . 1. smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action months call centre experience JOB DESCRIPTION Role primarily involves managing inbound calls from end responsibilities include receiving/making outbound calls, taking action on incoming queries, making required transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience
responsibilities:
Attend to inbound calls in a professional and timely manner.
Utilize Requirements:
Must have worked night shift in a call Centre.
Must have worked with American clients
languages
Experience: • 6-12 Months Customer Service Call Centre experience with the below: - • Webchat experience patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas progressive career path to help you develop in your Call center career. Comprehensive product training Experience: • 6-12 Months Customer Service Call Centre experience with the below: - • Webchat experience patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas
Experience: • 6-12 Months Customer Service Call Centre experience with the below: - • Webchat experience patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas progressive career path to help you develop in your Call center career. Comprehensive product training Experience: • 6-12 Months Customer Service Call Centre experience with the below: - • Webchat experience patterns as per operational requirements. Our Call Centre is operational 365 days per year (including Christmas