The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about about other products and services Resolving product and service problems Reviewing and making changes
/>Experience in handling ocean exports, customer service and front-office admin essential.
Your
ocean exports, inclusive of customer service, as well as assisting with the reception duties as required
The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data problems and provide information related to product/services Please note that this role is for an international mandatory Fraud Detection Servicing customers by answering product and service questions and advising about about other products and services Resolving product and service problems Reviewing and making changes
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put reached on the phone within TAT PROCESS : Automated courier waybills by FYE Ensure booking address is correct on portal. Use low-cost courier option Reduce cost to serve Use economy service 95% of time. Ensure what collected Daily tracking of couriered (low touch deliveries), Check Courier portal for updates and add work order, check daily report and respond to Courier IT, Ensure Low Touch Replaced devices come back
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put reached on the phone within TAT PROCESS : Automated courier waybills by FYE Ensure booking address is correct on portal. Use low-cost courier option Reduce cost to serve Use economy service 95% of time. Ensure what collected Daily tracking of couriered (low touch deliveries), Check Courier portal for updates and add work order, check daily report and respond to Courier IT, Ensure Low Touch Replaced devices come back
companies and clients when promoting business services, addressing questions, solving problems, and alleviating ensuring continued client satisfaction through service excellence. To network in the healthcare industry funder rule changes, implement new or additional services and resolve concerns Attend meetings and information range of services and solutions offered to ensure maximum use by clients. Explore and assist in finding finding possible ways to improve current business services to clients. Represent the Company at conferences
rental agent for their branch in Boksburg Greet and assist customers, addressing inquiries and resolving complaints documenting any damage. Promote and upsell additional services and inform customers about promotions. Maintain inquiries. Matric. 2 Years experience in customer service or sales, preferably in car rentals. Strong communication
rental agent for their branch in Boksburg Greet and assist customers, addressing inquiries and resolving complaints documenting any damage. Promote and upsell additional services and inform customers about promotions. Maintain inquiries. Matric. 2 Years experience in customer service or sales, preferably in car rentals. Strong communication
Company Name: DNR Assist. Job Type: Contract. DNR Assist is a leading Roadside assistance & call center 2005. We Specialize in Top Quality call center services – Inbound and outbound providing innovation and