Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
languages
individual to join their Security team as a Control Centre Analyst/Operator. The successful incumbent will Control Centre Analyst /Operator's primary purpose is to provide support to the Control Centre Team Leader reporting on what is recorded. Outbound/Inbound calls. Dispatch of law enforcement/response companies
responses, and feedback.
Service Calls
Log incoming service calls with all required information (date,
/>Verify if machine logged is on SLA.
Ensure that calls being dispatched are made in a manner where our
/>Ensure that call backs are dispatched first thing the next morning.
Ensure that when calls are logged
that all information is documented (date, time, call number, repairs done, meter readings, etc.) timeously
numbers.
Communicate with clients on status of call / awaiting spares etc.
Organize and order parts
salon based at the bustling The Ridge Shopping centre in Radiokop is looking for hairdressers. An Important
Roodepoort, Johannesburg. Company Name: Town Square Centre. Beauty Therapist Required: Min 2 years experience