Minimum requirements for the role:
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
No previous experience is needed and full free training will be provided for the right candidates. If complaints, or troubleshoot service issues. Resolve any complaints or service issues. Obtain and capture Explaining products and services to customers. Exceeding company standards in customer service. Requirements: skills. Possess basic computer skills. Be customer service focused. Possess a genuine interest in administration contact center, and customer service. The basic salary starts at R 5500 plus training, commission, and incentives
development.
M-KOPA Customer Service - Team Coach
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The position of the Team Coach voice/messaging/email customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction with that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
PROFESSIONAL AND INTERPERSONAL
to identify areas for employee development and training needs.
Responsibilities:service;
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player role involves managing and growing the customer service team, improving efficiencies, and optimizing processes years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
2005. We Specialize in Top Quality call center services – Inbound and outbound providing innovation and Customer database, Collecting and reporting feedback, Training new onboard agents, Dispatching technician/driver
/ Night Shift from 20h00 TO 05h00 Give Driver Training to drivers/customers on handover of new vehicles vehicles Complete all necessary reports for Driver Training given. Move vehicles between dealership/suppliers/customers