and professional development. Training and Support: Comprehensive training programs to ensure your success customers by resolving issues and providing product/service information. Data Entry: Accurately log call details Attitude: A friendly, can-do approach to customer service. Previous Experience: Call centre experience is
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
broker/client queries Articulate company products and services to brokers/clients Liaise with broker consultants Matric RE 5 advantageous Call Centre / Customer service training Skills and Experience At least 1 - 2 years' years' Call Centre experience in a Financial Services or Medical Health environment. Excellent oral and written Attention to detail and accuracy Knowledge of customer service principles and practices A record of confidence skills - Microsoft Office a must Excellent customer service skills Ability to handle pressure - always remain
to identify areas for employee development and training needs.
Responsibilities:service;
environment that emphasizes excellent customer service and a proactive approach. Member Experience: Ensure enhance members' satisfaction. Staff Scheduling and Training: Develop staff schedules to ensure adequate coverage Provide comprehensive training to welcome desk staff, covering procedures, customer service protocols, and emergency with a focus on team development and customer service excellence. Must have strong computer skills across and must carry a deep understanding of customer service standards. Matric and a post graduate degree or
organization specializing in Sales, Marketing, Training & Development and Brand Activations. With be responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction abilities Experience in a call center or customer service role is a plus
and managing team members effectively. Customer Service: Handling customer complaints and queries professionally and implement customer service policies and procedures Monitor customer service representatives' performance Analyse customer service trends and recommend improvements Train and onboard new customer service representatives customer service representatives' adherence to company policies and procedures Ensure customer service representatives maintain a high level of customer service Prepare and analyse customer service reports Foster an environment
existing clients are satisfied with the products and service
Collect and deliver samples for colour matching
Network with other service providers in the industry to obtain information
countries to visit clients, when required
Provide training and assessments to operators and new paint plant
solutions and aiming to set higher standards in service and societal impact. Emphasising continual growth position is ideal for individuals adept at customer service, focusing on financial management, issue resolution handling financial disputes professionally. Develop training modules and regular coaching sessions to ensure efforts Professional development: engage in ongoing training, remaining current with developments affecting
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction: