orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service
keep cleints up to date and manage the spares inventory. You will also be required to assist with the Issuing of stock to drivers and technicians as per invoices generated Cyclecounting of stock and stock adjustments adjustments on computer to ensure accurate stock records Monitoring of printer/device generated alerts and
logged is on SLA.
Ensure that calls being dispatched are made in a manner where our 4-hour response
Line Supervisor)
Ensure that call backs are dispatched first thing the next morning.
Ensure that
still satisfied with any purchases Log returns received by Customer Communicate with Technician to repair in an electrical background and 2-5 years of warehouse experience. Technical Knowledge: Proficiency in communication skills and previous experience in a warehouse, preferably in the same industry. Education: Matric
guidelines, and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking the
customer concerns.
with policies. Stock Control: Manage and control the intake and issuing of company stock or deliveries deliveries according to stock control policy. Staff Monitoring: Monitor and manage the welcome desk staff on a
escalations Letters of Demand (LODs) (15%): prepare and dispatch Letters of Demand to ensure effectiveness in recovering
sales consultant. Ensure that electronic requests received within the Retention Department are handled efficiently agreements and standards. Action e-mail requests received from internal and external customers. Completing Consumer and Business Admin cancellations as and when received Resolving all cancellations and customer service
sales consultant. Ensure that electronic requests received within the Retention Department are handled efficiently agreements and standards. Action e-mail requests received from internal and external customers. Completing Consumer and Business Admin cancellations as and when received Resolving all cancellations and customer service