Tracker requires the services of Retention consultant in the Retention department based at Tracker Head of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
Tracker requires the services of Retention consultant in the Retention department based at Tracker Head of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
L PURPOSE OF JOB:
The Customer Service Agent is responsible to effectively assist customers calls which cannot be resolved are escalated to correct stakeholders.
MAIN RESPONSIBILIT and passionate about customer service and working in a customer service industry
Santam's Non-Motor Claims Service department has a position available for a Salvage Case Management Agent: the follow-ups on non-motor salvage by Salvage service providers. Ensures that salvage is sold as per complaints to the relevant Team Managers or Departments. Ensures that salvaged assets are auction-ready coming from the Merit Claims/ Non-Motor Assessing Departments. Ensure that the systems are utilized per the Salvage SOP. Identifies gaps between the Salvage department processes and that of the Assessing environment
experienced in order processing validation and customer services. Validate all customer purchase orders prior to driving excellence pre and post invoice customer service by responding to requests and queries in a timely professional manner. Working directly with Sales, Service Delivery, Finance, Purchasing and the warehouse productive sales relations to ensure quality of service to customers. Own all order related issues to the maintain aging on Ship not Billed Report. Customer Service (Post-Invoice) Respond to customer's requests promptly
complaints, or troubleshoot service issues. Resolve any complaints or service issues. Obtain and capture Explaining products and services to customers. Exceeding company standards in customer service. Requirements: skills. Possess basic computer skills. Be customer service focused. Possess a genuine interest in administration administration, contact center, and customer service. The basic salary starts at R 5500 plus training, commission
maintain claims standards and provide quality client service:
Service delivery to ensure customer satisfaction:
an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class shopping command of the English language Basic customer service Willing and able to work retail hours The post
an experienced Casual Cashier. Support customer service at point of sale while ensuring a world-class shopping command of the English language Basic customer service Willing and able to work retail hours The post