follow up of non completed jobcards by obtaining information as to reasons for non completion and expected escalate customer problems Ability to keep manager informed when needed but takes initiative to expedite Accurate
/>Log incoming service calls with all required information (date, time, customer name, contact name, telephone />Ensure that when calls are logged off that all information is documented (date, time, call number, repairs
through to settlement stage
service issues. Obtain and capture customer information. Explaining products and services to customers
the right questions to gather the necessary information, as you will deliver value to customers. Strong
service providers in the industry to obtain information on new clients and projects
Advise customers
them throughout the service process. Providing information about services, pricing, and timelines in a clear
skills Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in
skills Knowledge of The Protection of Personal Information Act (POPIA) and the ability to apply this in