company, having more than 26 years of offering our services within South Africa.
With further expansion
Ensuring quick, effective and continual customer service. Keen eye for details, strong resolution and problem both oral and written
Applying customer service/care principles to all calls
Working with
be responsible for providing excellent customer service, ensuring customer satisfaction, and offering timely inquiries and complaints efficiently. Customer Service Representatives with strong Customer Satisfaction abilities Experience in a call center or customer service role is a plus
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests received Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, knowledge. At least 3-year Call Centre/Customer Service experience At least 1 year Tracker specific experience
successful customer-facing agents to deliver the best service in the insurance industry • Manages people related absence and attrition within the team to ensure service level contributions are met/exceeded • Manages written correspondence • Ensure efficiency of service productivity and performance in the contact centre own competencies • Deliver exceptional customer service that exceeds customers' expectations through proactive order to drive and achieve relevant product and service targets • Completed Matric (Grade 12) • 2-3 years'
s driven with a focus on quality and customer service;
customers by resolving issues and providing product/service information.
environment that emphasizes excellent customer service and a proactive approach. Member Experience: Ensure welcome desk staff, covering procedures, customer service protocols, and emergency response. Administrative with a focus on team development and customer service excellence. Must have strong computer skills across and must carry a deep understanding of customer service standards. Matric and a post graduate degree or
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of
South Africa's financial services industry. We're passionate about financial services and the good it can We're applying these same principles to financial services to create products that better meet our clients' communication and improving their new business, servicing and claim journeys. • Champion the Customer Experience experience in working with client and/or intermediary service providers. Your knowledge: • Sound knowledge of