processes. Mentors the team and gives constant real-time support in terms of query resolution. • Builds and agreed quality assessment ratios and turn-around times • Improve customer satisfaction, experience and
ensure that Customer Experience is delivered all the time.
Main Responsibilities will include
understanding.
3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and
ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and
ensure understanding. 3.5 Monitor and track staff time-keeping, absenteeism trends, overtime worked and