queries
Solving complaints
Updating clients information
Must have experience within the Tele-sales with People
Ability to learn and grasp information
Minimum 1-year previous call center experience
product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration:
product/service information. Data Entry: Accurately log call details and customer information. Team Collaboration:
to confirm appointments and provide relevant information about the service process.
gathering and researching information; assembling and forwarding information; verifying customer's understanding understanding of information and answer • Meet with external parties (DD/IFA) when the need arises • Assist with the organisation's services and product information when requested • Processing administrative requests
gathering and researching information; assembling and forwarding information; verifying customer's understanding understanding of information and answer • Meet with external parties (DD/IFA) when the need arises • Assist with the organisation's services and product information when requested • Processing administrative requests
through to settlement stage
them throughout the service process. Providing information about services, pricing, and timelines in a clear
them throughout the service process. Providing information about services, pricing, and timelines in a clear