We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able
Responsibilities:
airline reservations systems & handle voice calls in English & German may include some written service levels.
Demanding and time-sensitive call center environment
Requirements
Native level
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback quality assurance/quality control role within a call centre environment. Skills: Excellent listening
reservations systems & handle outbound voice calls, written correspondence & othermultimedia channels client service levels. Demanding and time-sensitive call centre environmentRequirements Native level fluency
in customer service or payroll support and have call centre or finance industry experience. Knowledge Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts
in customer service or payroll support and have call centre or finance industry experience. Knowledge Queries and compliance duties Inbound and outbound calls to contractors and agencies Managing customer accounts
customer records and enter data into computer • Calling customers to advise them about service changes