Looking for Exceptional Customer Service? Our Call Center Agents Deliver Excellence Are you in need of impression? Look no further Our team of dedicated call center agents is here to exceed your expectations Whether it's day or night, weekends, or holidays, our call center operates round the clock to provide uninterrupted service-related issues. Answering Calls: Handle inbound and/or outbound calls efficiently, adhering to established multiple tasks simultaneously, such as handling calls, responding to emails, and assisting with live chat
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
We're seeking a Call Centre Agent - Contract position for a client to be based in Claremont , Cape Town Town Answer incoming calls and respond to customer's emails. Management and resolve customer complaints service information to customers Matric Must have Call centre experience – at least 6 months Must be able to
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales Convincing People • Articulating Information • Showing Composure • Resolving Conflict • Examining Information AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
customers are assisted remotely via video calls, voice calls, emails and text messages. • Product Experts and email support • Video calling experience (advantageous) • Contact centre experience • Telephonic sales Convincing People • Articulating Information • Showing Composure • Resolving Conflict • Examining Information AND OBJECTIVES Sales 30% • Take all inbound sales calls and process sales where appropriate. • Upsell additional returns. Customer Support 30% • Answer any inbound calls and assist as far as possible. • Maintain a high
Contact Centre Team Coach
Based
expected to work within all teams of the Contact Centre to ensure that the Customer Experience is delivered
forms
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered forms
languages
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently responsible for managing both inbound and outbound calls, as well as other correspondence related to claims perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently
responsible for managing both inbound and outbound calls, as well as other correspondence related to claims perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently responsible for managing both inbound and outbound calls, as well as other correspondence related to claims perform the job Makes decisions in a timely manner; shows good judgment about when to make decisions independently