Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner to provide product and service enhancement efforts. Must be willing to work shifts. The agents work on a rotational shift basis which includes
To act as a collection agent by liaising between businesses and customers to collect devises and resolve Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
an experienced and well-spoken Customer Service Agent (UK campaign) to join their vibrant team. The role years' experience in a customer service agent/ contact centre agent role Evidence of sufficient experience
consider your application unsuccessful Car Rental Agents - Hatfield We are currently seeking professional individuals to join a dynamic team as Car Rental Agent. If you have a passion for the car rental industry
They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Town
Job Overview:
As a Customer Service Agent, you will be responsible for interacting with customers
encourage you to apply for our Customer Service Agent position.
R 18
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback Identify and document areas for improvement in agent performance. Collaborate with the training team detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer Support team and help maintain quality assurance/quality control role within a call centre environment. Skills: Excellent listening and
position available for a Salvage Case Management Agent: Non-Motor based in Hill on Empire, Parktown. WHAT
They are currently seeking a Customer Service Agent to join their dynamic team in Blackheath, Capet Capet Town. Job Overview: As a Customer Service Agent, you will be responsible for interacting with customers encourage you to apply for our Customer Service Agent position. R 18 000 to R 20 000 CTC
expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered of +- 21agents
service process Logging of all customer service calls Assign calls to technicians Closing current machines when maintaining records Follow up on all closed support calls to ensure the client is pleased with the service clients in far areas (E.g. Cape Town) Logging of calls on behalf of clients at dealers in the far areas Representatives. Clerical Tasks Answering telephone calls and making the appropriate transfers For example purchasing a new Copier machine, you would transfer the call to the Sales department Handling Problems Customer