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Ticket Agent Or Tambo Jobs in South Africa - Page 2

Jobs 11-14 of 14

Sassa - Team Coach NEW

Randburg  Negotiable

and managing a team of +- 20 agents

  • Coaching and developing agents through continuous one-on-one and updating matrix
  • Manage and motivate agents through different forms
  • Quality management/improvement call evaluations for each agent weekly
  • Ensure that all agents meet agent adherence and reach service
  • Set key performance indicators for agents and review agent performance according to KPI’s in conjunction Centre Manager on a regular basis
  • Assist in agent career development and identify training needs
  • Resolve

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    • M-kopa - Quality Analyst NEW

    Randburg  Negotiable

    p>

    Omni Merchant - Totalsports

     The Foschini GroupSouth Africa

    customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously

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    Merchant Parow East

     The Foschini GroupSouth Africa

    customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously customer's satisfaction Ensures customer service tickets are actively managed and resolved timeously Continuously

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