that all calls are in accordance with company policies and procedures, i.e. FAIS, POPIA and all relevant
dedicated and experienced Claims Assessor to ensure that all claims are assessed accurately and paid correctly
Functions:
written communication, in English and Afrikaans, at all levels as well as:
Formal Education:
all data systemsService
generating invoices, sending mandates, and ensuring all financial setups are correct Customer interaction Up updated with all actions, maintain accurate financial statements, and ensure all proof of payments team's proficiency System compliance: ensure that all financial and contractual documents adhere to the financial concepts clearly and understandably to all stakeholders Proficiency in written communication:
work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time evaluations for each agent weekly
through to voice prompt. Monitor open collections All merchants called for collections Call customer to Touch Replaced devices come back into stock. Ensure all stock received is processed, tested and handed over calls per day Collect 20 Devices per day Fully test all stock received. Update and use checklists for testing
through to voice prompt. Monitor open collections All merchants called for collections Call customer to Touch Replaced devices come back into stock. Ensure all stock received is processed, tested and handed over calls per day Collect 20 Devices per day Fully test all stock received. Update and use checklists for testing
within all teams of the Contact Centre to ensure that the Customer Experience is delivered all the time evaluations for each agent weekly
strategy, ensuring seamless interactions across all touch-points. Your role will encompass fostering
excellence, and acting as the voice of the customer in all decision-making processes.
Key
framework to ensure alignment and understanding across all business units.
work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time evaluations for each agent weekly