expected client service levels.
Demanding and time-sensitive call center environment
Requirements
Native per annum
2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day
3 day
3. Operational hours:24/7; 365 days per week
- Rotational shifts Mondays Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements requirements.
- Specific operating hours may apply depending on the account allocated TBD in the
and customer concerns. Parts and Inventory Management: Ordering necessary parts and materials for vehicle service appointments. Maintaining accurate records of parts inventory and usage. Work Order Management: Tracking Customer Satisfaction: Following up with customers after service appointments to ensure satisfaction and
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected Attributes : Communication Negotiation skills Good time management Customer Oriented Patience and diligence
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put Reduce cost to serve Use economy service 95% of time. Ensure what is supposed to be collected was collected Attributes : Communication Negotiation skills Good time management Customer Oriented Patience and diligence
clients we can help at all times. Use all tools available to deliver a "First Time Fix" for clients wherever Handling Webchat Working hours: UK Working Hours between 6am and 6pm (UK time) UK Bank Holidays apply
and resolve customer inquiries and issues in real-time.
Duties and Responsibilit
or exceed performance targets, including response time.
Days & times of work:
The operation is based in the Cape
department for maintenance to be done on a unit (after outgoing inspection) eg; previous ingoing inspection maternity leave) Salary: R 14 000.00 pm Working hours 08:00 to 17:00 Monday to Friday
department for maintenance to be done on a unit (after outgoing inspection) eg; previous ingoing inspection maternity leave) Salary: R 14 000.00 pm Working hours 08:00 to 17:00 Monday to Friday