We're Urgently seeking Supervisor - Call Centre Agents - 6 Months Contract - Centurion. The purpose is experience managing staff in customer support/ call centre environment. Punctual. Proven customer support
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.
adhere to strict deadlines. Experience in the call centre or retail industry is advantegeous.
include but not limited to: Long Term Insurance Call Centre: Medical Aid client servicing, claims, new business
salon based at the bustling The Ridge Shopping centre in Radiokop is looking for hairdressers. An Important
on mails and by calling. Creating SLA quotes upon request for new proposals. Calling clients as curtesy Sending reports for Sasol on meetings and heat calls after attending online meetings. Following up on portals, service and contracts, all regions. Cold calling new clients and leads send by services. Printing Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & repairs cards. Booking out stock. Invoicing repairs & call outs. Capturing job cards. Overtime & leave
on mails and by calling. Creating SLA quotes upon request for new proposals. Calling clients as curtesy Sending reports for Sasol on meetings and heat calls after attending online meetings. Following up on portals, service and contracts, all regions. Cold calling new clients and leads send by services. Printing Updating monthly call out list. Schedulin g Technician teams for monthly SLA services, call outs & repairs cards. Booking out stock. Invoicing repairs & call outs. Capturing job cards. Overtime & leave
To ensure correct allocation of calls, follow-up on call closure as well as first time fix, and to close close the loop by providing feedback on customer call resolution satisfaction and ensure that customer service excellence. Address and assign all incoming calls to drive Service Level Agreements (SLA's) achievement customer satisfaction Plan and allocate STs to calls according to skills set and geographical location i.e. the call management system. Ensure that accuracy is maintained, and turnaround of calls logged. Monitor
direct calls to the correct extension numbers or departments.
(telephone etiquette) and face to face measured by call recordings and client feedback. Complete applications leads generated. Ensure approval, application and call time targets per day are met. Assist the marketing etc. Call and Whatsapp customer with delivery documentation required. Customer Satisfaction calls on survey