Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
Responsible for making outbound calls to obtain new customer business as well as service existing customers
Experience:
fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful | Temp to Perm Responsible for making outbound calls to obtain new customer business as well as service Package Desired Work Experience: 5 to 10 years Cold calling: 2 years (Required) Thank you for applying with
Position:
Ensuring established quality standards through continuous evaluation and reporting performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify skills;
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer
sample of calls and interactions between Customer Support agents and customers. Evaluate call recordings recordings and live calls based on predefined criteria and standards. Score calls and provide detailed feedback performance. Quality Assurance: Ensure compliance with company policies, procedures, and quality standards recommend actionable strategies to improve service quality. Maintain accurate records of all evaluations and looking for a dedicated and detail-oriented Quality Assurance/Quality Control (QA/QC) Agent to join our Customer
Administration: •Repair book in •Repair capturing. •Service centre quote (& day turnaround time) •Repair - assessments
fast-growing e-commerce / retail company is seeking a Call Center / Remote Sales Agent to join their successful | Temp to Perm Responsible for making outbound calls to obtain new customer business as well as service Package Desired Work Experience: 5 to 10 years Cold calling: 2 years (Required) Thank you for applying with
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities opportunity.
inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience JOB inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action Satisfaction and quality of transactions QUALIFICATIONS Grade 12 / Matric 6 months call centre experience