developed solutions are transitioned into the relevant support teams. Benefits Management - Work with the business comprehensive knowledge of relevant development life cycles. Understands the corporate policy framework
profound understanding of the Software Development Life Cycle (SDLC). Furthermore, a deep insight into web
team and be a part of the full Software Development Life Cycle. Build features for 4 user groups, Merchants
is repeat business. ENVIRONMENT: A vibrant IT Support company in Cape Town is in search of an ambitious such as Hyper-V or VMware. Support and Escalation: Provide second-line support for complex technical issues the escalation point for the 1st line (desktop) support technicians. Respond to after-hours escalations Collaboration: Lead and guide a small team of 1st line support technicians, providing mentorship and technical Onsite and Remote Support: Utilize strong troubleshooting skills to provide remote support to clients. When
Knowledge of front-end development (HTML, CSS, JS). Basic knowledge of Linux server maintenance and at least
BI, Tableau). Knowledge of Software Development Life Cycle (SDLC) methodologies. Familiarity with Project
Manage and coordinate urgent and complicated support issues. Act as escalation point for all requests material for Support staff. As needed, schedule employee's times and provide backup support. Interact with framework for managing and improving customer IT Support in the organization. Advise management on situations situations that may require additional client support or escalation. Manage process for communicating outage/emergency survey feedback to improve services, tools and support experience. REQUIREMENTS: Matric /Grade 12 Essential
improvements in technology systems and processes while supporting all technology operations as your expertise is provide technical leadership of the Infrastructure Support team, including the adoption and implementation DUTIES: Infrastructure Support Management - Lead and manage the Infrastructure Support team, providing guidance guidance and support to ensure the efficient resolution of incidents and service requests. Establish and mentorship, and coaching to the Infrastructure Support team, fostering a culture of collaboration, accountability
integrate with other web applications and platforms to support business processes. You must possess a Degree in DUTIES: Develop and enhance applications/features to support business processes – Write solid, testable, PHP any potential risks or delays. Maintenance and support of new and legacy applications - Deliver bug-fixes to support legacy applications. Prioritise and respond to business-critical bugs. Provide support to tested before deployment. Monitor, make changes and support newly deployed functionalities/ features. Contribute
in systems engineering documentation refinement Support users, operators, as well as the implementation testing, deployment, commissioning, release, and support of projects Specialization or leadership in one transition between system development and system support and operations team Skills/Competencies/Abilities archival, and governance IT services, operations, and support management Risk management ATTRIBUTES: Passion