Incidents and Queries – Provide Level 2 support on internal systems and external integration incidents and interest of the business e.g. management of risks, internal controls, security management, etc. Ensure effective
technical support for system-related issues to internal stakeholders and external customers. Maintain
throughout the development process to customers and internal stakeholders. Customer Support, including after-hours
recurring problems more efficiently. Liaising with internal & client IT department regarding infrastructure
representing their interests and feedback to relevant internal teams to drive product improvements and enhancements
representing their interests and feedback to relevant internal teams to drive product improvements and enhancements
Source and sign new clients nationally and internationally. Convert sales leads within reasonable time
Source and sign new clients nationally and internationally. Convert sales leads within reasonable time
Able to build strong networks and relationships, internally and with clients. Can effectively multi-task
upgrades are applied and kept up to date. Complete internal user moves including phones. Install and configure