sent to head office are prepared and delivered on time. Management of staff: Convening team meetings and
Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Oversee social
Communicate with followers, respond to queries in a timely manner and monitor customer reviews. Oversee social
compliance with the Quality Management System at all times. Perform other duties which may reasonably be expected
compliance with the Quality Management System at all times. Perform other duties which may reasonably be expected
sent to head office are prepared and delivered on time. Management of staff: Convening team meetings and
Court procedures. Monitor case deadlines and ensure timely submissions. Liaise with court officials, opposing
Court procedures. Monitor case deadlines and ensure timely submissions. Liaise with court officials, opposing
Reports to be used: Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue
Reports to be used: Daily scorecard – look at talk times, volume of calls, all stats, gaps. Monitor revenue