within the business. Reporting to management, the Old Mutual Group, and the relevant regulators on compliance internal and external stakeholders. Complaint investigation and management. Administrative duties related
within the business. Reporting to management, the Old Mutual Group, and the relevant regulators on compliance internal and external stakeholders. Complaint investigation and management. Administrative duties related
successful implementation. Ongoing engagement with Old Mutual business partners to ensure alignment with key
successful implementation. Ongoing engagement with Old Mutual business partners to ensure alignment with key
Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager – including gaps. Monitor revenue – lower sold plans to be investigated. Lead management – check quality and who is
Call evaluations and follow up coaching. QA investigations and feedback to agents and Manager – including gaps. Monitor revenue – lower sold plans to be investigated. Lead management – check quality and who is
issuing of stock within area of responsibility. Investigates stock variances and exceptions and implement daily basis. Controls damaged stock in WIP, investigates causes and takes corrective action. Ensures
issuing of stock within area of responsibility. Investigates stock variances and exceptions and implement daily basis. Controls damaged stock in WIP, investigates causes and takes corrective action. Ensures
Solving abilities. Strong administrative skills. Investigate incidents using root cause analysis tools and
Solving abilities. Strong administrative skills. Investigate incidents using root cause analysis tools and