Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
Head: Customer Support Services (FinTech) (JB4497) Rosebank; Johannesburg R65 000 - R80 000 CTC per month FinTech company seeks a Head of Customer Support Services to join their close-knit team. As a top player customer service team, improving efficiencies, and optimizing processes within the department. Minimum years of proven experience managing a customer service team that utilizes various support channels (predominantly messaging) specific to the FinTech of the Financial Services industry. A deep understanding of industry trends
the human resource department and to facilitate the delivery of value-added services to management and work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders HR guidance Analyse trends and metrics of the department Resolve complex employee relations issues and work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders HR guidance Analyse trends and metrics of the department Resolve complex employee relations issues and
the human resource department and to facilitate the delivery of value-added services to management and work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders HR guidance Analyse trends and metrics of the department Resolve complex employee relations issues and work with the business and to deliver seamless service. Building trusted relationships with senior stakeholders HR guidance Analyse trends and metrics of the department Resolve complex employee relations issues and
part numbers Source the required goods and or services from approved supplier database Maintain and update spares consumption Planning and execution of the service milestones in conjunction with internal workshop as an interface between supplier and internal departments regarding orders Tracking and communicating order part numbers Source the required goods and or services from approved supplier database Maintain and update spares consumption Planning and execution of the service milestones in conjunction with internal workshop
part numbers Source the required goods and or services from approved supplier database Maintain and update spares consumption Planning and execution of the service milestones in conjunction with internal workshop as an interface between supplier and internal departments regarding orders Tracking and communicating order part numbers Source the required goods and or services from approved supplier database Maintain and update spares consumption Planning and execution of the service milestones in conjunction with internal workshop
executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent issues and support queries. Assist internal service departments with client meetings or on-site interventions issues and support queries. Assist internal service departments with client meetings or on-site interventions
executing sales strategies, and ensuring premium service delivery. The ideal candidate will possess excellent issues and support queries. Assist internal service departments with client meetings or on-site interventions issues and support queries. Assist internal service departments with client meetings or on-site interventions
results as needed. Collaborate with relevant departments to gather information and resolve client queries results as needed. Collaborate with relevant departments to gather information and resolve client queries
results as needed. Collaborate with relevant departments to gather information and resolve client queries results as needed. Collaborate with relevant departments to gather information and resolve client queries