Attendance infrastructure. Provide experienced (Level 3) support for IM service specialists concerning
development across all teams Operations (2nd and 3rd Level) Steering and coordination between the various teams
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
hyper-care after production deployments 2nd and 3rd level support of the system/product Technical Lifecycle
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
Maintenance tickets within defined SLA's (Service Level Agreements). Responsible for troubleshooting issues