and tools. Extensive experience with ITIL version 4 principles and processes Extensive experience with
for IM or Business Audits. Maintain appropriate levels of technical and procedural documentation Provide including the ability to work with individuals at all levels of the organization Ability to effectively prioritize
development across all teams Operations (2nd and 3rd Level) Steering and coordination between the various teams
vandenbergmediro-ict.co.za Operations (2nd and 3rd level) Development of new functionality (backend, frontend)
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
closing the same within defined SLA's (Service Level Agreements) Responsible for troubleshooting issues
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions