Compiling of user and operational manuals 2nd and 3rd level technical operational support for developers (technical
the counterparts' level of knowledge. Able to liaise and work with various levels of management, fellow
to GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs operating correctly and ensuring that they have a high level of resilience and performance. Ensure that all periodic
your systems are on the GROUP standard software levels. Work as a team member. Share knowledge and experiences
Confluence A strong team player that has a high level of ownership and responsibility Ability to work
for closing the same within defined SLAs (Service Level Agreements) Responsible for troubleshooting issues
Confluence A strong team player that has a high level of ownership and responsibility Ability to work
Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional solutions
Prometheus A strong team player that has a high level of ownership and responsibility Ability to work
Prometheus A strong team player that has a high level of ownership and responsibility Ability to work