(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
closing of Production Support tickets (Incidents & Problems tickets) within defined SLA's (Service
management) Resolve incident tickets Analyze and resolve problem tickets Any additional responsibilities
interfaces, IDOC and RFC's processing. Handling Tickets and Tasks with the responsibility for closing the
Experience Ability to manage a Jira board & tickets
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
resolving, and closing operational and maintenance tickets within SLA's. Development debugging Interact with
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the