Incidents across several internal & external support organisations Config management & Service management coach and give training to fellow colleagues and users when required Willing and able to travel internationally additional focus Coordination between development and support environments Monitoring Assist with identification
test data. Coordination between development and support environments. Track new/changed requirements and with both technical and non-technical colleagues / users. Willingness to be part of an interdisciplinary from other areas of the team Automate front end (Web), back end (API) and integration. Test data management
sessions to ensure a smooth transition and ongoing support. Establish a communication plan to keep stakeholders line with approved standards. Provide 2nd level support during incidents by analysing system logs and overall with both technical and non-technical colleagues / users. Strong ability to understand and interpret business coach and give training to fellow colleagues and users when required. Willing and able to travel internationally
the solutions. You actively coordinate with the users of the solutions, the solution architects as well Participate in (Go-live preparation and post Go-live support) based on the already performed Proof of Concept troubleshooting issues for the system and providing support. Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Interactions through meetings, calls and web applications. ESSENTIAL SKILLS: Operational support experience. Mid-level knowledge in the areas of
on a VDI environment Designing VDI solutions to support business requirements based on GROUP guidelines VDIs matching their exact application needs and supporting the GROUP partner onboarding process (e.g. Crash overall CA VDI demands (related to user requirements/platforms) Supporting and consulting applications owners
Complete month-end/quarter-end/year-end procedures related to inventory. Complete month-end reporting/quarter-end reporting/quarter-end reporting related to inventory (split of inventory balance, disclosure checklist). Ensure auditors on inventory-related topics. Arrange the year-end inventory counts (together with the auditors) for during reporting periods (quarter-ends, forecast, budget, year-end). Steer business towards achievement
Management) tasks and tickets as required Assist user departments in drafting system requirement documentation considered in obtaining the specifications of the user requirements Propose and review system design and requirements Create, Maintain, further develop, and follow User stories and requirements together with the involved
coach and give training to fellow colleagues and users when required Willing and able to travel internationally Operations Coordination between development and support environments Monitoring and alerting Assist with
Overview of Feature Team specific defects and support coordination that defects are resolved. Plan training collected and addressed to the right colleagues. Support the FT specific UAT planning, FT specific cut over over activities collection & migration and supports coordination during stabilization phase NB: By
(non-functional) projects/maintenance for the supported landscapes. Ensure projects/ maintenance are on-time GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall Team are in line with approved standards Provide support with requests from Sub Product owners within the