Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
identifying areas of improvement and automation. Support of existing processes / applications together with for digitisation for our users. Alignment and support for the product owner in achieving targets / goals
Incidents across several internal & external support organisations Config management & Service management additional focus Coordination between development and support environments Monitoring Assist with identification
on a VDI environment Designing VDI solutions to support business requirements based on GROUP guidelines VDIs matching their exact application needs and supporting the GROUP partner onboarding process (e.g. Crash demands (related to user requirements/platforms) Supporting and consulting applications owners on specific
(non-functional) projects/maintenance for the supported landscapes. Ensure projects/ maintenance are on-time GROUP standard processes (ITPM). Provide 2nd level support during incidents by analysing system logs and overall Team are in line with approved standards Provide support with requests from Sub Product owners within the
Coordinate with various stakeholders, e.g. business, support, internal and external teams and partner systems Coordination between business, development and support environments Agile team experienced Monitoring
manuals 2nd and 3rd level technical operational support for developers (technical end users developing
environments. High availability is key. Provide on-call support for the edge platform (DevOps) NB: By applying
technologies Coordination between development and support environments Assisting with the business case Planning
manuals 2nd and 3rd level technical operational support for developers (technical end users developing