within budget and managed according to GROUP standard processes (ITPM). Provide 2nd level support during systems and databases in accordance with the GROUP standards. Responsible for providing trend analysis to management of standard GROUP ITPM framework or solid experience or knowledge of any other industry standard framework for the Feature Team are in line with approved standards Provide support with requests from Sub Product
the analysis and resolution of Production Support calls NB: By applying for this role, you consent to
and agent distribution Attendance in rolling on-call duty 24h/7 Investigating new platforms for license
ROLE: Incident processing and adhering to SLA standards. SAP BW transport management. Support with month-end
Create/change/design roles according to audit standards. Assist with Authorisations Operations Support
CAB Interaction with clients through meetings, calls and emails. Receiving, troubleshooting, resolving
activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
load testing and security testing using industry standard tools, fit for purpose. Integrate automation testing products we ship to customers are of the highest standard. Establish, implement, and evolve the formal QA ensure that the group is using industry accepted standard methodologies. Design and develop the testing
per ISO standards) on Confluence and keeping the documentation updated and in good standard. Meet with and quality is delivered. Ensuring that coding standards and best practices are adhered to. Delivery of
within budget and managed according to GROUP standard processes (AWM). Collaborate with stakeholders compliance with GROUP regulations and data protection standards during the migration process. Work with the infrastructure for the Feature Team are in line with approved standards. Provide 2nd level support during incidents by