the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Oversees the expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team necessary to avoid failures in The Organisation's services Staff - complete direct reports reviews and support
the quality of communications and work of client Service Providers and internal facing colleagues and implements prioritizing own workload and team's workload to maintain service standards and high-quality outcomes. Leads and/or sessions and works in partnership with brokers and/or Service Providers on identified initiatives to improve expectations. Ensures the Operations team meets Service Level Agreements (SLA), Key Performance Indicators Business-to-Business VAP's value-added products and services to the insurance industry. Work with the Team