Technical Account Manager works closely with customers to understand and improve their client journey communicating with clients via email, video, or phone call. Own reactive client success processes: cancellations recommendations on how to get the most from products/services Own proactive processes: host webinars, assist with company and actively using products/services. Build customer loyalty to reduce churn and increase upsell experience Experience with Microsoft 365 Admin Centre/Google Workspace Admin preferred Ability to build
The ideal candidate will be passionate about customer service, eager to learn, and ready to take on new clients through various methods, including cold calling, networking, and research. Build and maintain strong Develop a deep understanding of company products/services and effectively communicate their benefits to seamless customer experience and achieve company goals. Provide excellent customer service by addressing
The ideal candidate will be passionate about customer service, eager to learn, and ready to take on new clients through various methods, including cold calling, networking, and research. Build and maintain strong Develop a deep understanding of company products/services and effectively communicate their benefits to seamless customer experience and achieve company goals. Provide excellent customer service by addressing
business – old and new customers, convert dormant customer to active customers. Penetrate all targeted client base. Overcome objections of prospective customers. Emphasize product features and benefits, quote Generate and develop new customer accounts to increase revenue, by cold calling. Ensure follow up by passing passing leads to the Manager with calls to action, dates, complete profile information, sources, etc. the company in a positive manner. Actively manage call schedule to adequately cover assigned territory
business – old and new customers, convert dormant customer to active customers. Penetrate all targeted client base. Overcome objections of prospective customers. Emphasize product features and benefits, quote Generate and develop new customer accounts to increase revenue, by cold calling. Ensure follow up by passing passing leads to the Manager with calls to action, dates, complete profile information, sources, etc. the company in a positive manner. Actively manage call schedule to adequately cover assigned territory
products and services to new and existing customers. Source new long-term customers to expand customer base and products to effectively advise customers and drive sales. Serve all counter customers efficiently and professionally and a positive customer experience. Offer additional products and specials to customers after receiving new customers and maintaining strong relationships with existing customers. Respond to customer inquiries Ensure all customer queries are addressed and tasks are completed to the satisfaction of the customer. Adhere
products and services to new and existing customers. Source new long-term customers to expand customer base and products to effectively advise customers and drive sales. Serve all counter customers efficiently and professionally and a positive customer experience. Offer additional products and specials to customers after receiving new customers and maintaining strong relationships with existing customers. Respond to customer inquiries Ensure all customer queries are addressed and tasks are completed to the satisfaction of the customer. Adhere
sales targets are achieved. Build a portfolio of customers, both existing and new (business development) development) Maintain an accurate database of customers, their locations and fields of business. Analyse and monitor of your customer portfolio. Monitor sales trends in the industry as well as amongst customers. Monitor Monitor customer prospects, projected and actual sales, opposing activity, pricing, and product specifications deliver to customers as part of our drive for quality customer service. Provide exceptional customer service
sales targets are achieved. Build a portfolio of customers, both existing and new (business development) development) Maintain an accurate database of customers, their locations and fields of business. Analyse and monitor of your customer portfolio. Monitor sales trends in the industry as well as amongst customers. Monitor Monitor customer prospects, projected and actual sales, opposing activity, pricing, and product specifications deliver to customers as part of our drive for quality customer service. Provide exceptional customer service
including upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly and procedures. Previous retail experience / customer service experience. For leadership roles; managerial