role. The SaaS / MSP Technical Account Manager works closely with customers to understand and improve their journey, internal advocate to the other departments, liaison between clients and company to ensure recommendations on how to get the most from products/services Own proactive processes: host webinars, assist engaged with company and actively using products/services. Build customer loyalty to reduce churn and increase glue between all internal departments, working with the relevant departments to ensure clients reach their
engineering projects for the various maufacturing sites. Work Place Safety & Process Safety Managemement: standards across all plants. Ensure appropriate corrective action on audit findings. Conduct HSE committee of all employees in consultation with the HR department. Updating of site safety statistics in software cultural transformation activities such as 5S, Lean Work Practices, Safety Kaizens etc. Maintenanance Management: the permit-to-work for all the non-routine activities for project and maintenance work on site. Ensure
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
targets by actively promoting company products and services to new and existing customers. Source new long-term payments submitted by customers are correct and handle all administrative work accurately. Handle telephonic range. Proven experience in sales and customer service roles, preferably in a technical or related industry
targets by actively promoting company products and services to new and existing customers. Source new long-term payments submitted by customers are correct and handle all administrative work accurately. Handle telephonic range. Proven experience in sales and customer service roles, preferably in a technical or related industry
resource allocation. Collaborate with other departments and branch management to provide financial insights initiatives. Coordinate with the central payroll department to ensure accurate and timely processing of payroll list of work requirements. Individuals may perform other duties as assigned, including working in other areas to cover absences or relief, to equalise peak work periods or otherwise to balance the workload. Matric qualification Experience in a similar role Experience working on various accounting software platforms
selling / promoting the full range of products and services offered by the company within various market segments CRM/financial operating system Ensure that the correct discount structures are applied – after consultation
selling / promoting the full range of products and services offered by the company within various market segments CRM/financial operating system Ensure that the correct discount structures are applied – after consultation
safely and responsibly. Collaborate with other departments to facilitate smooth workflow and communication license. Previous supervisory experience Ability to work flexible hours as required to meet operational demands