and analyze key performance metrics and service level agreements (SLAs) to identify trends, address issues to effectively interact with stakeholders at all levels of the organization. •Strong analytical and problem-solving
calls to ensure user support and that high service levels are maintained.
analytical abilities and administrative skills. • High level of attention to detail. • Effective time management;
communication skills, written and verbal at all levels. Excellent interpersonal and public speaking skills
communication skills, written and verbal at all levels. Excellent interpersonal and public speaking skills
both internal and external interfaces and at all levels.
and Virtual servers at a hardware and software level. Licensing Administration and Maintenance in respect
and solutions based on customer requirements Level 1, 2 and 3 technical support for customers and partners
Responsibilities : To assess the difference in levels of gambling between different population groups
their adherence to their contractual and service level agreements. This role is also responsible for managing Relationship Management Draft appropriate service level agreements in order to properly evaluate, monitor performance in adherence with an appropriate Service Level Agreement, on a continuous basis Consistent interaction