the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract for a specific client across 2 different desks (inbound and outbound).
the telecommunications industry is hiring for a Call Centre Supervisor for a limited 3-6 month contract for a specific client across 2 different desks (inbound and outbound) Overall focus on team morale and necessary. Ensure staff understands and comply with all call centre objectives, performance standards and policies Act. Daily stand-up's with team members to review calls for the previous day (period), share learnings, process. Review data quality and data completeness of calls and activities performed by the team. Maintain and
>The position of the Team Coach is to lead an inbound voice/messaging customer services team and to maintain forms
warehouse material management procedures. Ensure inbound stocks are stored and segregated in proper storage
warehouse material management procedures. Ensure inbound stocks are stored and segregated in proper storage
and addressing complaints. Answering phone calls and calling customers and vendors to follow up on appointments and deliveries. Answer and direct incoming phone calls. Perform data entry and maintain accurate records
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
ability. Contact Garth on garthze-merge.co.za or call him on 011 463 3633 to discuss this and other opportunities