beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Operations After call, ask customer to rate your service out of 10, Dial 55 on teleforge after call to put customer Monitor open collections All merchants called for collections Call customer to arrange collection of devices items to debtors to bill Attempt 30 collection calls per day Collect 20 Devices per day Fully test all service, or telemarketing. 2 years' experience in call centre In-depth knowledge of the FICA and professional
Management Team, Merchants Department, Impacted Call Centre Agents.
Management Team, Merchants Department, Impacted Call Centre Agents. Merchant Socialisation: Socialisation
across various technologies Flexibility to work weekends, public holidays, and willingness to travel internationally clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
Requirements : - German Speaking - Flexibility for Weekend or Extended Hours / Different Time Zones - Rotational Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
technologies. - Willingness and ability to work on weekends and public holidays on implementation and operations CAB. - Interaction with clients through meetings, calls and emails. - Receiving, troubleshooting, resolving
(international). Willingness and ability to work on weekends and public holidays on implementation and operations activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting, resolving
as a stand in if required. Willingness to work weekends or after hours if required. Ability to handle