ent,
the enterprise. Influencing peers and technical staff within the team and collaborate with internal customers
taking corrective action where necessary. Ensure staff understands and comply with all call centre objectives
corrective action where necessary.
control and compliance. Provide management and staff training Ensure that all traceability and recalls
control and compliance. Provide management and staff training Ensure that all traceability and recalls
knowledge to deliver strategy and build brand. Ensure staff are clear about their roles, procedures, and practices
relationship management with bankers, auditors, staff, and external partners Project management: demonstrated
impact of process changes on Job Descriptions of staff that executes work within the process. Test policy
impact of process changes on Job Descriptions of staff that executes work within the process. Test policy