performance and output of the Service Centre Consultants to drive operational service delivery. The candidate achieve set benchmarks (e.g. call answer ratio, service level ratio, average hold time). Report daily, against SLA. Provide failover support to outsource service team for business continuation purposes. Ongoing to client/organizational objectives within the Service Centre for the specific team being led. Participate Year Diploma or Equivalent Experience 5-8 Years Service Centre Team Leader Experience Knowledge of People
Divorce and CCMA clients - Information and feedback, service fees and receipts Assist clients with complaints complaints and escalate to manager Communicate urgent service and special instructions to registrations Receive independently Strong attention to detail and customer service Ability to learn quickly and adapt easily to changing
team to ensure that an efficient service is delivered Client service skills, active listening skills,
Plan and ensuring delivered systems; process; services and solutions are aligned. Identify training courses Identifying trends. Minimum Experience Leve l 2- 4 years services environment Technical / Professional Knowledge
Plan and ensuring delivered systems; process; services and solutions are aligned. Identify training courses Identifying trends. Minimum Experience Leve l 2- 4 years services environment Technical / Professional Knowledge
includes anything between complex groups of back-end services and their client-end (web) counterparts. The primary
Accreditation of prospective business partners (retailers, service providers and wallet holders); Management of the
oversee and manage initiatives within the financial services, insurance, and lending sector. A Deep understanding
of multi-OEM technologies Experience of managed services for such network for a deeper understanding of
oversee and manage initiatives within the financial services, insurance, and lending sector. A Deep understanding