and stakeholders. Implementing distributor and agent contracts, managing forecasts, and ensuring product
and stakeholders. Implementing distributor and agent contracts, managing forecasts, and ensuring product
Answer, screen, and transfer all incoming phone calls Take and relay messages all messages and queries copiers, scanners, faxes, appointment scheduling, and call forwarding systems Excellent verbal and written
support. Interaction with clients through meetings, calls, and emails. Handling Tickets and Tasks with the Executing analysis and resolution of Production Support calls. Raising Change Requests (CRs) and writing Functional
Interaction: - Engage with clients through meetings, calls, and emails. - Issue Handling: - Handle tickets through configuration, and resolve production support calls. - Change Management: - Raise Change Requests (CR's)
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
requests in line with business priorities: Resolve calls logged within the agreed MTTR (Mean time to resolve)
core network Strong knowledge in 4G core network, call processing technologies and network architecture
clients through various channels, including meetings, calls, and emails. Troubleshoot and resolve operational
analysis. Business Analysis Business analysts are agents of change, professionals who analyse a business