design and messaging, test protocols, email and call centre integration, and performance assessment. Ensure management. Collaborate with digital marketing and call centre teams Promotion management Partner with marketing
reports Requirements: 1 year of Client Service/Call Centre Experience Diploma/Degree in the Financial Services products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
reports Requirements: 1 year of Client Service/Call Centre Experience Diploma/Degree in the Financial Services products/services such as insurance (life, credit, funeral), bank accounts, credit monitoring tools, and other products
including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
Design, messaging, test protocols, email and call centre integration, and performance assessment Align
Design, messaging, test protocols, email and call centre integration, and performance assessment Align