including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
technical desktop level support to the agents in the call centre Handing the daily IT Incidents service requests maintenance upgrades Provides 24X7 IT support in the call centre on hardware and software matters Timely creates
clients or departments.
Assist the Call Centre Supervisor when required.
Assist
experience in scanning and indexing within a call centre back office environment Computer literate (MS
experience in scanning and indexing within a call centre back office environment Computer literate (MS
license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
license and own transport 3 - 5 years strong Call Centre Sales experience Computer literate on MS Word
managing, developing and motivating a team of call centre agents. Responsibilities KRA / Main Outputs and months' experience as a Team Leader / Manager in a call centre environment Completed the in-house supervisory
department. Liaise with all relevant departments. FNB Online Banking. Assist with the cashflow planning
by discussing client requirements either via call centre or over e-mail advising on suitable options in